Overview
If you have questions about tgndata, we’re here to help. You can explore the Knowledge Base or reach out to the tgndata support team for assistance.
Refer to the following sections to reach us or to check the status of a recent support request.
Reach out to tgndata Support
To reach tgndata Support:
Launch tgndata and click the widget on the bottom right corner.
Review the suggested knowledge base articles, or click Contact us > I want to submit a support request.
Select the type of question or issue you have, like missing or wrong data.
Enter details about your issue. To help us resolve your issue, include the following details with your request:
Steps to replicate: Where did it occur in tgndata? What did you click? The more details you provide, the faster we can troubleshoot your issue.
Examples: 5-10 cases where you experienced the issue.
Shops: The names of th affected shops.
Screenshots or screen recording: Click the Attachments icon to share screenshots or a screen recording. You can create a free Loom account to record your screen, or you can take screenshots with Mac or Windows.
Add any additional comments if you have. Once you submit your message, the tgndata support team will follow up with you.
Check the Status of a Support Request
To check the status of a support request and view your support history:
Launch tgndata and click the ? icon.
Click My tickets in the left navigational panel.
Review your previous conversations, and click an interaction to see the message history.
